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Delivery and Returns

We deliver throughout the UK

Every working day

 With no minimum order

 And a standard delivery charge


  BUT we don't deliver outside the UK   

FREE Delivery on all UK orders over £100 & just £4.99 for smaller orders.

If you have a delivery deadline, please phone Customer Service on 0845 2415 245 or 01842 820420 to discuss your requirements, or send us an email.

Orders are checked for stock availability at the time they are placed, and you will be notified if delivery is going to be delayed.  Should we be unable to deliver, we will let you know by email for Standard Delivery.  If you wish to cancel the order at this time, your payment will be refunded in full.

When your order has been packed ready for despatch, you will receive an email from our Carrier giving the Consignment No. and the delivery day.  There will also be a link to allow you to track your order on the Carrier’s website.

When you're filling out your Delivery Address, please remember we need an address where someone will be there to receive the order - our carrier makes a charge for repeat delivery attempts if no-one is available – or alternatively please give instructions where the delivery may be safely left, preferably under cover. 

We do not sell part-cases, only full cases. The long shelf life on most of our products means you can order for weeks ahead, and they will keep perfectly if stored correctly  - see FAQ

Delivery time is 2 to 5 working days using Standard Delivery, which for most postcodes is £4.99 per order.  There are exceptions for remote destinations where higher delivery charges apply - details can be found here: What are your delivery charges?
Orders of £100 or more (excluding VAT) get free Standard Delivery.
          * UK is England, Scotland, Wales and Northern Ireland plus nearby islands EXCLUDING the Isle of Man and the Channel Islands.
        ** Working Day is Monday to Friday inclusive, excluding Bank Holidays.
            As well as our web-order delivery service, we can discuss special terms if your requirement is for:
            Larger bulk deliveries (including mixed pallets) A Territory Manager can discuss this with you if required.
            Branch deliveries for regional or national chains
As well as our web-order delivery service, we can discuss special terms if your requirement is for:
bulk deliveries (mixed pallets)
branch deliveries for regional or national chains
Please contact us on 0845 2415 245 / 01842 820420 or email to


The return of goods may be made to the point of sale.
The refunding of damaged goods will be subject to our standard terms and conditions.
Guest Returns
Click & Collect
Thomas Ridley Foodservice
Perkins Road
Bury St Edmunds
IP30 9XA

PLEASE NOTE: We cannot accept frozen or chilled returns from guest customers.